A safer sporting environment – how Hockey NSW drove dramatic change to their health and safety practices

27 July 2022

Key results 

  • Safety Index Score increase from 45% to 62% 
  • 275% increase in risk and hazard reporting 
  • Efficiencies in reporting and follow-up 
  • Improved team culture and engagement around health and safety, and a collective drive to continuous Safety Index Score improvement 

What they’ve achieved so far 

After Hockey NSW’s Finance and Risk Committee identified a gap in their health and safety capability, the leadership team instigated a shift towards more proactive and consistent health and safety management – utilising Safe365’s suite of digital tools.  

After 18 months of using Safe365 and implementing the recommended improvements, Hockey NSW moved from a 45% to 62% Safety Index Score, resulting in a dramatic improvement to their health and safety performance. Key outcomes include: 

  • An increase in risk and hazard reporting – they received 15 ‘near miss’ reports in the first 5 months of utilising the Safe365 app, compared to only 3 or 4 in the previous year. The increase was a positive result – indicating staff were comfortable using the Safe365 Smartphone App and reporting incidents both big and small.  
  • Effective systems and processes – incidents were no longer reported via an ad-hoc phone call to the CEO, but on-the-go and in real-time via the smartphone app, and with a clear process for follow-up and action.  
  • Greater visibility on health and safety performance – via Safe365’s Performance Dashboard the Health and Safety Committee could get a consolidated, centralised view to monitor all health and safety risks and reports from one place – supporting better follow-through. Here they could monitor risks, report on progress and provide visibility to the Board, management and staff on health and safety performance.  
  • Improved team culture and engagement – by enabling greater accessibility and visibility across Hockey NSW’s health and safety performance, there’s now less resistance and more engagement around health and safety. Staff are buying-in, taking ownership, talking openly about health and safety (which was previously ‘taboo’), and are driven to improve Hockey NSW’s Safety Index Score.  

Hockey NSW also conducts independent health and safety audits every two years. After their most recent audit, the auditor commented that she hadn’t seen a sporting organisation improve so dramatically in such a short space of time. 


“She was really quite surprised at how far we’d come. For us, the key was the implementation side – having an improvement plan with clear, actionable steps. It gave us, our Board and our wider team visibility on what we needed to do to incrementally and continually improve our health and safety practices.” 

Rachel Tremain, Member Services Manager, Hockey NSW 


Moving up the health and safety maturity curve 

“When it comes to health and safety, the volume of things you need to consider can be overwhelming. Safe365 cut through the complexity and gave us 8 or 9 priority areas to focus on improving, clearly broken down into small steps that were digestible and actionable. Over the next year, we drilled down into those areas and made the changes necessary to improve our Safety Index Score.”

Nathan Walker, Competitions & Officiating Manger, Hockey NSW 


After completing a health and safety maturity assessment and identifying their health and safety strengths and areas for improvement, Hockey NSW implemented a number of changes to their health and safety practices, including: 

  • Bringing their health and safety practices and policies to life - by utilising the Safe365 Smartphone app for easy, on-the-go, risk and incident reporting, safety checks and training records.  
  • A standardised process and curriculum for Worker, Contractor and Director health and safety training and education. This included training regional participation coordinators, officials and volunteers to utilise the Safe365 Smartphone App. 
  • Providing visibility to the entire Hockey NSW team around health and safety performance. Staff members at all levels can access performance data and read into incident reports and risk assessments for a big picture view. 
  • Health and Safety Committee meetings are held every month, where a self-assessment is completed and a report generated to check in on how they are tracking towards their health and safety goals.


“As soon as we started leveraging Safe365, the door was swung open. It started off as an initiative to get the right systems and processes in place for our business, but then we realised it’s potential to make a significant cultural change within our team, and which would ultimately keep more people safe.” 


The journey to health and safety excellence

Hockey NSW are now working towards their next milestone of a 70% Safety Index Score, with a clear roadmap ahead that tells them exactly what they need to do to get there.

Complete your own health and safety assessment and get your Safety Index Score, with a free trial here.

Become a safe organisation now

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