Safe365 invited several of its clients to undertake a health and safety culture and performance survey designed by 12 internationally recognised experts. The survey consists of 30 key questions or “leading indicators” for determining the extent to which an organisation demonstrates the appropriate behaviours necessary to ensure effective health and safety performance underpinned by a robust health and safety culture.
The survey delivered insights based on overall engagement and performance, section by section summary across Safe365’s 5 pillar behavioural model and analysis and comparisons across 5 key stakeholder personas - The Board, Executive Team, Management, Staff and 3rd party Contractors, allowing Safe365 and the respective organisation to identify potential ‘blind spots’ and ‘hidden talents’ in each of the participating organisations across the 30 key health and safety behavioural competencies. As with Safe365’s very popular self-assessment product, the resulting aggregated information from the 360 product is now being used to enable Safe365’s client organisations to benchmark themselves against the market.
As part of this exercise, each of the participating organisations received their own personalised health and safety culture report allowing them to identify their relative strengths and weaknesses within their workplace and to focus them their efforts on the key health and safety development areas applicable to their organisation. This report also allowed the organisations to identify any alignment issues between the various stakeholder groups and potential ‘hot spots’ for the organisation to focus their time, money and energy on creating a safer place to work for their staff and contractors.
While the results of each specific health and safety culture survey remain private and confidential to each of the participating organisations, Safe365 has been able to aggregate the results and share these with the market.
The aggregated overall results are as follows…
The industry standard for acceptable levels of participation in surveys of this nature is approximately 60%+. A participation rate below this figure is usually associated with organisations exhibiting some degree of apathy, disengagement or feeling within the responding participants that nothing will change as a result of the survey being completed.
The overall participation rate from participating organisations in the Safe365 health and safety culture survey was 52.34%. Just over half of the people asked to respond to the survey took the opportunity to do so. The interesting finding from our research is that the participation rate between each of the participating organisations varied considerably from as low as 22.6% in one organisation through to 85% in another, indicating quite diverse levels of workforce engagement across the organisations involved.
Most notably, the organisation with the highest participation rate also had the highest culture index score across the participating organisations. This supports the notion that higher levels of workforce engagement is directly linked to increased organisational health and safety cultural and behavioural maturity and effectiveness. Further, anecdotal evidence would also indicate that the number of incidents, accidents and near misses was almost non-existent in the organisation with the strongest engagement and cultural maturity scores.
As with Safe365’s organisational capability ‘self-assessment’ product, Safe365 have developed a quantitative index to assist organisations with quickly and easily understanding the insights being presented by the 360, multi-rater, multi persona data the survey tool provides.
The average aggregated culture index for all participating organisations was 76%. The interesting aspect of this is that there was significant variance between each of the participating organisations. The lowest score of participating organisations on the Safe365 health and safety culture index with 71% through to 81% at the mature end. When the culture index score is read in conjunction with the participation rate, the story becomes very clear. Low participation rates aligned to lower, more unstable overall culture scores vs high participation rates which aligned to higher, more stable levels of culture maturity.
Across the participating organisations there were several key health and safety leading indicators that scored the highest in terms of their positive rating by all stakeholders. The top 6 were:
1. 98.11% of respondents felt that leaders were fair, reasonable and consistent in responding to health and safety events.
2. 98.08% of respondents felt that communications on health and safety were clear and relevant to their job.
3. 98.08% of respondents felt that incident (accidents, near miss) investigations and learning/actions were shared with workers and relevant parties.
4. 96.23% of respondents felt that leaders considered health and safety in their business planning and decision making.
5. 96.15% of respondents felt that leaders encouraged employees to speak openly, raise issues, and encourage employees to participate in resolving health and safety issues.
6. 96.08% of respondents felt that they were involved in improving their health and safety.
4. Most negatively rated questions
Across the participating organisations there were several key health and safety leading indicators that scored the lowest in terms of their negative rating by all stakeholders. The bottom 6 were:
1. 25.49% of respondents felt that organisational and personal KPI’s and measures were not used to drive health and safety behaviours.
2. 19.69% of respondents felt that health and safety wasn’t the most important priority in their minds when completing tasks at work.
3. 15.09% of respondents felt that leaders didn’t actively seek feedback or were open to modifying their approach to health and safety.
4. 14.00% of respondents felt that they weren’t notified of actions taken and implemented to address the health and safety concerns they raised.
5. 13.46% of respondents felt that their organisation did not ensure that staff had the resources to get the job done safely.
Note that the findings on an ‘organisation by organisation’ basis varied considerably between each of the participating organisations with certain behavioural culture indicators being stronger in one organisation compared to another. This highlighted the need for each organisation to undertake their own health and safety culture survey, establish a baseline culture index score (internal benchmark) and work to improve this sustainably over time with appropriate interventions which are provided within Safe365’s suite of tools, resources and guidance.
There are several observations to be made from the Safe365 health and safety culture survey.
In summary, measuring health and safety capability and culture are critical steps in truly understanding “where an organisation is at”. Safe365’s intelligent software is able to benchmark results against “what good looks like” and support clients with building capability and performance in the areas that need strengthening. As a result, clients are empowered to make the workplace safer ensuring fewer workers are harmed at work.
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